Refund policy

Last updated: November 3, 2026

30-Day Happiness Guarantee

We want you to love your Talkido. If you are not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund. This applies to every product sold on talkido.com, including Talkido Mio bundles, the Professional Kit, My First Words Play Sets, DIY Cards and Tags, the Puki Carrying Case and Cardholders.

How to start a return

  1. Email wecare@talkido.co with your order number and the items you would like to return. We reply within one business day (Monday to Friday, 9am–7pm ET).
  2. We send you a prepaid return shipping label.
  3. Pack the items securely, ideally in the original packaging, and drop the parcel off within 14 days of receiving the label.

Conditions

  • Returns must be started within 30 days of the delivery date shown in your shipping confirmation.
  • Items may be opened and used. Please include all parts that came in the box (device, cards, tags, accessories, cables and documentation).
  • Recordings stored on a returned Mio are erased when we receive the device.
  • Items damaged by misuse, liquid or unauthorized modification are not eligible for a refund.
  • Gift cards and digital subscriptions (Talkido Premium, TalkidoPro) are not refundable once activated, except where required by law.

Refunds

Once your return arrives at our warehouse we inspect it and issue the refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit. Original shipping charges, if any, are refunded when the whole order is returned.

Exchanges

If you would like a different bundle or size, the fastest way is to return the original item for a refund and place a new order. For a defective Mio, see our Warranty & Safety page: we replace it with a new device at no cost within the first year.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email wecare@talkido.co within 7 days of delivery with a photo and your order number. We send a replacement right away and cover all shipping.

School, clinic and purchase order returns

Orders placed with a purchase order follow the same 30-day policy. Refunds are issued to the original payment method or as a credit against the open invoice.

Questions

Email wecare@talkido.co or call 360-821-7605, Monday to Friday, 9am–7pm ET.

Cogni5 Inc. (Talkido), 14 Village Green Ln, Natick, MA 01760, USA