Shipping policy

Last updated: November 3, 2026

Where we ship

We currently ship to addresses in the United States, including Alaska, Hawaii and US territories. If you are outside the US and would like to order, email wecare@talkido.co and we will let you know what is possible.

Shipping options and cost

Option	Cost	Estimated delivery
Standard	Free on orders of $100 or more; $8 on orders under $100	3–5 business days
Express	$15	1–2 business days

Every Talkido Mio bundle and the Professional Kit qualify for free standard shipping. Delivery estimates count from the day your order ships.

Processing time

Orders ship within 1 business day. We do not ship on weekends or US federal holidays.

Tracking

You receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse. Tracking information can take up to 24 hours to update.

Lost, delayed or damaged packages

If your tracking has not moved for 5 business days, or your package arrives damaged, email wecare@talkido.co with your order number and, for damage, a photo. We open an investigation with the carrier and, once it is resolved, send a replacement or issue a full refund.

Address changes

Email us as soon as possible after ordering. We can change the address until the order ships; after that, changes depend on the carrier.

Schools, clinics and bulk orders

Professional Kit orders ship free. For orders of 16 or more Mio devices we arrange shipping as part of your quote. Purchase orders are accepted; email wecare@talkido.co or use the quote form on the Professional Kit page.

Sales tax

Sales tax is calculated at checkout based on the shipping address. Tax-exempt organizations can upload their exemption certificate in the cart and check out without sales tax.

Questions

Email wecare@talkido.co or call 360-821-7605, Monday to Friday, 9am–7pm ET.

Cogni5 Inc. (Talkido), 14 Village Green Ln, Natick, MA 01760, USA